BANGALORE: IT major IBM has announced that it is expanding its business centre for India in Second Life, with live sales “avatars” based in India to offer an enriched customer experience. The business centre is also adding staff in India, China, Hong Kong, Taiwan, and Korea on the virtual site, as well as dedicated pavilions for China and Japan. The business centre offer sales support across the world, allowing customers to visit IBM virtually and see products and solutions in 3D. This is a place for IBM sales people, clients, and partners to meet, learn, collaborate, and conduct business together, virtually, without the time and cost of travel. The new staff join others from North America, Latin America, Europe, Australia, Singapore and Malaysia who started working there earlier this year. According to IBM.com vice-president of India/South Asia Sanjiv R Pande, “Clients are increasingly looking for convenient ways of interacting with their suppliers. We have always been accessible through our traditional web engines with solutions that allow customers to interact and transact with IBM over the Web. We are now taking this accessibility to the next level.” If someone wants to buy hardware, software or services or needs help solving a business problem, the IBM sales avatar will either help them or ensure that they are connected with the right IBM expert inside or outside of Second Life. Signing contracts, paying, or exchanging sensitive information would take place by telephone or through the Web.
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